We do not offer a remote ordering facility for deliveries.
We prefer customers to visit the site & choose the exact plants, pots etc that they desire to have delivered. Delivery can then be arranged at the time of purchase in store. This avoids the disappointment of delivering something that does not meet the purchasers criteria & adds security to the purchaser that the items chosen by them, are indeed the items that are delivered.
Please note our delivery service is kerbside only. You must arrange to have your delivery met by yourself or a trusted person / persons.
Movement of your purchases from kerbside to garden is your responsibility.
If no-one is there to meet your delivery it will be returned to us and a new delivery date and charge will be arranged.
To qualify for our delivery service, there is a minimum spend amount of £25 per order.
Deliveries of compost, aggregates & mulches are limited to 15 bags per order as the weight of these products can exceed the capacity of our delivery vehicle. Acceptance of orders containing solely compost, aggregates, mulches etc will still be subject to scrutiny of our store manager. If it is deemed that our vehicle is overweight for any given delivery date, we reserve the right to cancel & re-shedule orders of this nature. Full re-funds will be available if an order is cancelled & alernate suitable delivery dates cannot be arranged.
Deliveries may not be ‘pooled’ or split. Each delivery is to a single address. If items are required to be delivered to more than one location, a delivery charge to each location is applicable.
We cannot give you an exact delivery time but all are usually between 9am and 3pm. On some occasions deliveries may be performed past 3pm if circumstances conspire against our best efforts. We will endeavour to inform you if this is likely to be the case.
Weekend deliveries are NOT available. At the moment we offer deliveries on Mondays, Wednesdays & Fridays.
PLEASE NOTE We are now inside the London Ultra Low Emissions Zone. We do not accept responsibility for the the payment of ULEZ fines issued to customers when visiting our establishment nor do we accept responsibility for ULEZ fines issued to customers returning faulty or unsuitable goods.
If you do not wish to use our delivery service, we will hold your order for a maximum of ten days from the day of purchase. You can then arrange your own pick up.
After the completion of our new shop building early 2018, we were able to instal a fabulous new till system. A system capable of offering us far more retail capabilities than we have ever been able to achieve thus far. One of those new things is very exciting for you, our customer.
We can now offer you a customer loyalty card. Yes you can become part of the Clockhouse Garden Gang.
Every £1 you spend in store translates to 1point (worth 1p) which you can save up to use against any other purchase at any time in the future. You can use part of your balance or all of it. Its up to you.
From time to time we intend to run special points events for ‘Gang’ members plus there will be certain items throughout the year that will have double (or more) points attached.
It has been a long time coming & we are very pleased that we now have the abitlity to run such a scheme. Just another way of us giving something back to you.
From April 1st 2024 there will be some small changes to the usage terms of our loyalty cards.
Changes to Loyalty Card Usage Terms
After 9am on the 1st of April your loyalty cards must be present with you at the time of transaction in order to accumulate, or redeem, points. We will no longer add or allow you to take points from your account using a post code alone.
In addition you may be asked to produce id that can link you to your card or post code. Only persons registered as the card holder will be permitted to claim or accrue points on said card.
If you have forgotten your card you will be permitted to keep hold of your receipt until you return with your card on your next visit.
If you have lost your loyalty card, replacements can be issued at a cost of £1.50 each. Only one card may be issued per post code.
These measures are to cut down on suspected abuse of our reward system.
Garden retail like it used to be.
Here at Clockhouse Nursery we pride ourselves in providing reasonably priced plants & the products you need to grow them effectively.
That is all.
So, no need to wade through the tide of unnecessary paraphernalia that you will find in most modern garden centres.
No need to worry about parking either as we have over 150 spaces available.
We are a CASHLESS establishment. Accepted payment metohds: credit / debit cards (contactless or otherwise), Gift vouchers & voucher cards, Apple or Android Pay.
This IS perfectly legal: https://www.bankofengland.co.uk/explainers/what-is-legal-tender
The vast majority of our sales areas are accessible to all. Pathways are either tarmac or concrete both outside & inside greenhouses. We have done our best to make sure that most areas can be reached by wheelchair users although in few areas this has not been 100% possible to achieve. It is an ongoing aim of ours to improve on this situation further.
You will find three designated wheelchair friendly parking zones adjacent to the shop entrance plus several other parking spaces around the car park which provide ample space for easy access to a vehicle once parked. We provide Male, Female & Accessible toilet facilities. Should you need to borrow a wheelchair, we have two, free to use, ‘push along’ style chairs on site. These are available on a ‘first come first served’ basis & you cannot book or reserve their use in advance of your visit. We advise that wheelchair users are accompanied during their visit as there are some slopes that may prove tricky for inexperienced users. Our site is on a natural gradient & we have managed to mitigate this in some areas but not all.
Should you require any internet based services to assist you, you can log onto our free WIFI whilst you visit. Just ask a member of staff for the access code when you arrive.
We have six ‘St Johns Ambulance’ trained first aid operatives within our staff. They are fully qualified in the ‘First Aid At Work’ training module. There are a number of first aid kits at their disposal around our site including an AED device.
Over recent years we have put a lot of effort into making our nursery as easilly accessible as possible. The entire sales area & car park have hard sufaces made from either concrete or tarmac. Outside pathways are wide and our sales beds are sturdy brickwork allowing customers to sit & take a rest if one of our benches is too far away or already occupied.
We feel that you will be able to navigate our nursery with ease, whether you are here for a leisurely browse or a calculated ‘in & out’ quick shop. Free copies of the nursery map (shown to the right) are available from our customer services desk, they also have a shop layout map on the back of them. Don’t forget, a member of staff will be more than happy to point you in the right direction.
We hope that you enjoy your visit.
Discounts do not apply to promotion items, special offer items, gift vouchers, bedding plants, delivery costs or compost.
| You Spend | Payment |
|---|---|
| £350-£649 | 5% discount |
| £650-£949 | 7% discount |
| £950+ | 10% discount |
If you have absolutely no idea what to buy for as a gardening gift but you do know that the recipient is a Clockhouse Nursery customer, we can offer you a Clockhouse Nursery specific gift card. Available in four designs & similar to many highstreet gift cards in size. Simply request one at the tills, choose your design & it can then be pre loaded with an amount of your choice. Once loaded the amount on the card can be used as part payment or in its entirety. Please don’t forget to mention to your family & friends that they can become part of the Clockhouse “Garden Gang” by signing up for our loyalty card too!
We also stock & accept “National Garden Gift Voucher Cards” which are accepted at over 2,000 leading UK garden centres, shops and nurseries. With National Garden Vouchers you have the choice of over 90,000 garden products from saplings to pagodas all gardeners will find something they’d like. A National Garden Gift Voucher is great for any special occasion, and whether the lucky recipient is an experienced gardener, or just starting out, they’ll be able to buy everything they need with the thoughtful gift. (Please note that we no longer sell the paper form of these vouchers however, we do continue to accept them as long as they are in date & validated by the retailer).
We are committed to ensuring that we sell excellent quality plants at what we deem to be reasonable prices. Many of our plants are grown here on site which enables us to maintain quality control to a very high level. Other plants are supplied by trusted companies, many of which have been in business for decades. We are always available to advise customers on the correct care for plants pre-purchase.
Because of this confidence in our product we do not offer a plant guarantee. However should you experience a problem with your plant within six months of purchase we will consider either replacement, refund or we will advise you on a course of action to take to resolve the issue. The plant will usually need to be returned & it must be accompanied with valid proof of purchase in the form of our itemised till receipt. We do NOT accept responsibility for plants damaged by weather conditions ( i.e. frost or extreme heat), or poor aftercare. A plant is a perishable good reliant on correct level of aftercare for survival. As such, after six months we relinquish responsibility for its nurturing & hand that duty 100% to the purchaser.
Should you change your mind about a ‘non plant’ product after purchase you may return it to us providing that the packaging has not been opened, the product has not been used, the product is still in saleable condition, with a valid receipt, within 28 days of purchase. Also, should the product be found to be faulty, it should be returned to us inside of 28 days with valid proof of purchase. Return or refund outside of 28 days may also be considered if the product meets the previous requirements stated. Plant returns should be within 5 working days. The plant will need to be in exactly the same condition as it was at the time of purchase and accompanied with a valid receipt. You will be offered cost equivalent exchange, or refund to the original method of payment.This will be at the discretion of management.
If a product had been delivered by us its return is soley the responsibility of the purchaser. We will not offer a pick up service unless extreme circustances dictate that there is no other option. In such a case the purchaser may be liable for the cost of pick up. This will be at the discretion of management.
All refunds will be credited in the same fashion as initially received, i.e. if you paid by card, the refund will need to be issued to the same card.
PLEASE NOTE We are now inside the London Ultra Low Emissions Zone. We do not accept responsibility for the the payment of ULEZ fines issued to customers when visiting our establishment nor do we accept responsibility for ULEZ fines issued to customers returning faulty or unsuitable goods.
We do not offer refunds or guarantees on any sale or stock clearance items.
Please keep your receipt as proof of purchase. (A bank statement is not sufficient to prove the purchase of individual items).
This does not affect your statutory rights.
We are now inside the London Ultra Low Emission Zone (blue area on the map).
The closest that you can get to us without a ULEZ compliant vehicle is the west section of Bullsmoor Lane as far as the mini roundabout.
Thank you in advance to customers whom wish to stick with us despite not having a compliant vehicle.
We hope that the savings you make shopping with us can compensate for the £12.50 fine.
PLEASE NOTE We do not accept responsibility for the the payment of fines issued to customers when visiting our establishment nor do we accept responsibility for fines issued to customers returning faulty or unsuitable goods.
Our number one chosen charity is Perennial.
We are a Perennial Platinum Partner which means that we make an annual donation to this organisation. Sometimes we may add links to our social media posts which will enable our followers to donate directly to this charity.
This is a charity which specifically helps people within horticulture, & their families, with a wide range of requirements.
Current president is Alan Titchmarsh. Perennial Chief Executive, Jamie Gault, offered his congratulations: “Alan stands as a cornerstone of Perennial’s legacy and his contribution has been significant not only shaping the trajectory of Perennial but also inspiring a profound sense of purpose and solidarity within the horticulture community, making a lasting impact that resonates far and wide.”
If you would like to find oout more about Perennial & their work or maybe see if they could help you, here is a link to their website https://perennial.org.uk/
We are not seeking any other direct associations with charities as Perennial is a perfect fit for us at this time.
We are a dog friendly establishment.
This means that well behaved dogs, on leads, are welcome in all parts of our nursery.
We would only ask dog owners to be respectful of our customers that may not like our canine friends & that they clean up after their pooches.
You can search for other Dog Friendly places to shop, stay, walk etc here https://www.dogfriendly.co.uk/
Please feel free to send us a message or ask a question directly via this e-mail form.
Copyright Clockhouse Nursery Ltd 2018. Registered No. 05500875. Registered office address: Springfield House, 99/101 Crossbrook Street, Waltham Cross, Hertfordshire, EN8 8JR. Web Design by CNS Media. Privacy Policy.
